Shipping Policy
Mitra Kayak ships worldwide. All orders are shipped from our base in Palangka Raya, Central Kalimantan, Indonesia.
Last updated: November 12, 2026
Shipping details
Order processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding Indonesian public holidays) after payment has been confirmed. Orders placed on weekends or holidays are processed on the next business day.
Shipping costs
We charge a flat shipping rate per courier service. The rate is the same for every destination worldwide and does not depend on the size or weight of your order. You choose your preferred courier at checkout, and the shipping cost is shown before you pay. There are no hidden shipping fees.
| Courier service | Flat rate (USD) |
|---|---|
| UPS Worldwide Expedited | $40.15 |
| POS Indonesia | $40.50 |
| UPS Worldwide Express | $57.20 |
| FedEx International Economy | $63.25 |
| DHL Economy Select | $68.50 |
| FedEx International Priority | $90.50 |
| DHL Express Worldwide | $95.20 |
Estimated delivery times
Delivery time starts after your order has been shipped and is in addition to the processing time.
| Destination region | Estimated delivery time |
|---|---|
| Indonesia | 2–7 business days |
| Asia | 5–10 business days |
| Australia & New Zealand | 7–14 business days |
| Europe | 7–14 business days |
| North America | 7–14 business days |
| Rest of the world | 10–21 business days |
These are estimates. Customs clearance in the destination country can sometimes add extra days.
Couriers and tracking
We ship with the courier you choose at checkout: FedEx, DHL, UPS or POS Indonesia. Express services (FedEx International Priority, DHL Express Worldwide, UPS Worldwide Express) are usually faster than economy services, and delivery times also depend on the destination. Once your order has shipped, we email you the tracking number.
Customs duties and taxes
Prices on our website do not include import duties, customs fees or local taxes of the destination country. These charges are the responsibility of the buyer and are collected by the courier or the customs office on delivery.
Countries we cannot ship to
We cannot ship to countries or regions under international sanctions, or to places our couriers do not serve. If we cannot deliver to your address, we will contact you and give you a full refund.
Lost, delayed or damaged parcels
If your parcel has not arrived within the estimated time, please contact us and we will open an investigation with the courier. If a parcel is confirmed lost, we will send a replacement or give a full refund. If your item arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging. See our Return & Refund Policy.
Jl. Adonis Samad No.8, RT.006/RW.008, Langkai, Kec. Pahandut, Kota Palangka Raya, Kalimantan Tengah 74874, Indonesia
Mon – Sat: 08:00 – 22:00 WIB (UTC+7) · Sun: Closed
Email: [email protected]
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