Privacy Policy
Last updated: November 11, 2026
This policy explains how Mitra Kayak (“we”, “us”) collects, uses and protects your personal data when you visit mitrakayak.com or place an order.
1. Data we collect
- Order and account data: name, email address, phone number, shipping and billing address, and order history.
- Payment data: payment receipts or transfer references you send us. We do not store card numbers; card payments are processed by a third-party payment provider.
- Messages: anything you send us through the contact form or email.
- Technical data: IP address, browser type and pages visited, collected through cookies.
2. How we use your data
- To process, ship and support your orders.
- To reply to your questions and handle returns and warranty claims.
- To send newsletters, only if you have subscribed. You can unsubscribe at any time.
- To keep our website secure and improve it.
3. Sharing your data
We never sell your personal data. We only share the data needed with couriers (to deliver your order), payment providers (to process your payment) and, when required by law, government authorities.
4. Cookies
Our website uses cookies to keep your shopping cart, remember your preferences and understand how the site is used. You can block or delete cookies in your browser settings, but some parts of the store may then not work correctly.
5. Data security and retention
Our website uses an SSL (HTTPS) connection. We keep order data for as long as needed for orders, warranty and legal obligations, and delete data we no longer need.
6. Your rights
You can ask us to view, correct or delete your personal data, or to stop sending you marketing emails, by contacting [email protected].
Mitra Kayak
Jl. Adonis Samad No. 8, RT.006/RW.008, Langkai, Pahandut, Palangka Raya, Central Kalimantan 74874, Indonesia
Email: [email protected] · Contact form