Terms & Conditions

Last updated: November 11, 2026

These terms apply to all orders placed on mitrakayak.com, operated by Mitra Kayak, Palangka Raya, Indonesia. By placing an order you agree to these terms.

1. Products

We describe our products and show their photos as accurately as possible. Colours may look slightly different depending on your screen. All products are original and come with the manufacturer's warranty.

2. Prices

Prices are shown in US Dollars (USD) and include the price of the product only. Shipping costs are shown at checkout before you pay. Import duties and taxes of the destination country are not included and are paid by the buyer (see our Shipping Policy).

3. Orders

After you place an order you receive an order confirmation by email. A contract is concluded when we confirm your payment. We may cancel an order if a product is no longer available or if the price shown was clearly wrong; in that case any payment is refunded in full.

4. Payment

We accept the payment methods listed on our Payment Methods page. Orders are shipped after payment has been confirmed. Unpaid orders are cancelled after 7 days.

5. Shipping and delivery

Processing and delivery times are described in our Shipping Policy. Ownership and risk pass to you when the item is delivered.

6. Returns, refunds and warranty

You can return items within 30 days after delivery under the conditions in our Return & Refund Policy. Warranty claims are handled according to the manufacturer's warranty terms.

7. Safe use

Water sports and climbing involve risk. Always follow the manufacturer's instructions, wear suitable safety equipment such as a life jacket or helmet, and use the products within their rated limits.

8. Liability

To the extent permitted by law, Mitra Kayak is not liable for indirect damage or for damage caused by incorrect use of the products. Nothing in these terms limits your rights under applicable consumer law.

9. Governing law

These terms are governed by the laws of the Republic of Indonesia.

10. Contact

Questions about these terms? Contact us.

Mitra Kayak
Jl. Adonis Samad No. 8, RT.006/RW.008, Langkai, Pahandut, Palangka Raya, Central Kalimantan 74874, Indonesia
Email: [email protected] · Contact form