Shipping Policy
Last updated: November 11, 2026
Mitra Kayak ships worldwide. All orders are shipped from our base in Palangka Raya, Central Kalimantan, Indonesia.
1. Order processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding Indonesian public holidays) after payment has been confirmed. Orders placed on weekends or holidays are processed on the next business day.
2. Shipping costs
We charge a flat shipping rate per destination region. The exact shipping cost for your country is shown in the cart and at checkout before you pay. There are no hidden shipping fees.
3. Estimated delivery times
Delivery time starts after your order has been shipped and is in addition to the processing time.
| Destination region | Estimated delivery time |
|---|---|
| Indonesia | 2–7 business days |
| Asia | 5–10 business days |
| Australia & New Zealand | 7–14 business days |
| Europe | 7–14 business days |
| North America | 7–14 business days |
| Rest of the world | 10–21 business days |
These are estimates. Customs clearance in the destination country can sometimes add extra days.
4. Couriers and tracking
We ship with trusted international couriers such as DHL, FedEx or EMS (Pos Indonesia), depending on the destination and the size of the item. Once your order has shipped, we email you the tracking number.
5. Customs duties and taxes
Prices on our website do not include import duties, customs fees or local taxes of the destination country. These charges are the responsibility of the buyer and are collected by the courier or the customs office on delivery.
6. Countries we cannot ship to
We cannot ship to countries or regions under international sanctions, or to places our couriers do not serve. If we cannot deliver to your address, we will contact you and give you a full refund.
7. Lost, delayed or damaged parcels
If your parcel has not arrived within the estimated time, please contact us and we will open an investigation with the courier. If a parcel is confirmed lost, we will send a replacement or give a full refund. If your item arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging. See our Return & Refund Policy.
Mitra Kayak
Jl. Adonis Samad No. 8, RT.006/RW.008, Langkai, Pahandut, Palangka Raya, Central Kalimantan 74874, Indonesia
Email: [email protected] · Contact form