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Return & Refund Policy

Last updated: November 11, 2026

1. Return window

You can return an item within 30 days after the date you received it.

2. Conditions for a return

  • The item is unused, in the same condition you received it, and in its original packaging with all parts and accessories.
  • Proof of purchase (order number) is included.

We cannot accept returns of items that have been used, damaged by misuse, or modified after delivery.

3. Who pays for return shipping

  • Damaged, defective or wrong item: Mitra Kayak pays the return shipping cost.
  • Change of mind: the buyer pays the return shipping cost. The original shipping cost is not refunded.

Returns are shipped back to our address in Palangka Raya, Indonesia. For international returns, please contact us first so we can advise on the best courier and cost.

4. How to start a return

  1. Contact us by email at [email protected] or through our contact form with your order number and the reason for the return. For damaged or wrong items, please add photos.
  2. We reply within 2 business days with the return address and instructions.
  3. Pack the item securely in its original packaging and send it back with a trackable shipping service.

5. Refunds

Once we receive and inspect the returned item, we let you know whether the refund is approved. Approved refunds are processed within 7 business days to your original payment method. Depending on your bank or payment provider, it may take a few extra days before the money appears in your account.

We do not charge a restocking fee.

6. Exchanges

If you would like a different model, size or colour, please contact us. We will exchange the item if it is in stock; otherwise we will give you a refund.

7. Warranty claims

All products are covered by the manufacturer's warranty. If a product develops a defect after the return window, please contact us and we will help you with the warranty claim.

Mitra Kayak
Jl. Adonis Samad No. 8, RT.006/RW.008, Langkai, Pahandut, Palangka Raya, Central Kalimantan 74874, Indonesia
Email: [email protected] · Contact form